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Information Technology Specialist and Audio Visual Support, Independence, Missouri


Posted 16 May 2022

Open until filled

Educational Requirements

Relevant technical certifications preferred

Experience Required/Desired

1-3 years relevant experience or a strong technical ability, excellent customer service skills, and a willingness to quickly learn

Immediate Supervisor

Deputy Chief Information and Technology Officer

Employment Status

Full Time (40 hours per week)

Summary of Position

Provides support for IT desktop and mobile, copiers/printers, peripherals, Cloud services, office applications, telephone hardware, and sound, lighting and video operations for International Headquarters.

Essential Functions 

  1. Provides tier 1/2 desktop and mobile computer support, and escalation as needed, all while providing excellent customer service
  2. Provides timely and staff centric response and support to on-site, remote, and international helpdesk requests
  3. Supports copiers/multi-function printers, contacts vendors for repairs, manages toner inventory
  4. Configures and deploys computers using imaging software and various Cloud based services and applications, including anti-virus/anti-malware
  5. Provides support for Microsoft 365, Office 365, and Cloud services
  6. Provides support for IT equipment documentation and inventory tracking
  7. Assists with computer networking support, as directed by Deputy CIO/CTO
  8. Provides telephone hardware support and wiring of phone cross-connects
  9. Assists with installation, configuration, and maintenance of audio, video, and lighting to support IHQ operational events
  10. Assists with the A/V support for multifaceted events, like 15+ annual graduations and the triannual World Conference

Competencies/Skills

Required

  1. Action Oriented
  2. Decision Quality
  3. Learning
  4. Composure
  5. Functional/Technical Skills
  6. Directing Others
  7. Customer Service, ability to interact with customers/public professionally
  8. Ability to lift, carry, and move up to 50 lbs.
  9. Must be able to work from a ladder and occasionally from elevated/suspended ceiling up to 50’

Desired

  1. Ability to provide excellent customer service
  2. Working knowledge and administration of Apple Mac/IOS and Microsoft Windows Operating Systems, and Microsoft Office 365 products, including Office 365 / Microsoft 365 Cloud
  3. Knowledge of desktop and laptop computer hardware, including peripherals
  4. Knowledge of copier and multi-function printer technology
  5. Working knowledge of modern computer networking and communications
  6. Ability to provide application support to technical and non-technical users
  7. Knowledge of Microsoft Azure and Azure Virtual Desktop
  8. Working knowledge of good computer security practices and responses, including operating system patching and anti-virus/anti-malware
  9. Working knowledge of A/V technologies and equipment, including Tricaster video production and Yamaha EtherSound systems, ETC lighting controls, and AMX systems.

Supervisory Responsibility

No

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Other duties, responsibilities and activities may be assigned when necessary.

Required Trainings

Employee is required to be a registered youth worker with Community of Christ or be able to register within 30 days of hire date. Employee is required to complete anti-harassment training within 30 days of hire. 

Ministerial Status

No

Overtime Status

Non-Exempt

Application Instructions

Complete a World Church Employee Application to apply for this position.

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